I just got another voicemail. “Hi, this so-and-so with XYZ company,” the message says. “Can you call me back as soon as possible?” OK. Sure I can call back old so-and-so, and when I do they will probably ask me for some things that I need to look into. We will chat for a bit. I’ll promise to look into the matter, make some notes about what I need to do for follow-up and finally the call is over. Mission accomplished!
Well, not quite. I still need to do that research and then get back to the caller with their requested information!
Wouldn’t it have been much more efficient if on the initial voicemail message the caller had just told me what they were looking for? I could’ve checked it out and had what they needed right in front of me when I returned the call. Then we’d both be done with our interaction – so-and-so would have their answer and I could get back to doing some real work.
Please consider this the next time you’re leaving a message for someone. The time you save could be mine.